English
Business requests
Export customer data from the customer manager data exchange section, then email service@proclientai.com with your business account and deletion scope. Export includes designated customer fields, not every record. There is no self-service whole-account deletion button. You may email us if you cannot sign in.
Facebook and Instagram users
In Facebook or Instagram settings, locate Apps and Websites or Business Integrations and remove this platform authorization. Menu names vary. Removing authorization does not itself delete stored data. Use the platform deletion request option, where available, or email us with the platform, business, interaction date and scope. Commenters who never authorized the app may request deletion by email.
Callback and status
A valid Meta callback receives a confirmation code and status URL. Matched comments, private replies and derived summaries are deleted or de-identified. App-scoped IDs may differ from Page-scoped or Instagram IDs. Unresolved requests remain under manual verification and are not reported as complete. The public status page contains only the code, received date and status. Keep the URL private.
Timing and scope
Under Taiwan’s Personal Data Protection Act, requests from businesses or data subjects are processed within 30 days of receipt, with a further 30-day extension when necessary and notice to the applicant. Matched Meta callback data is deleted or de-identified during callback processing. Backups expire through the backup rotation cycle. Platform deletion does not delete original Facebook or Instagram content or automatically erase separately entered appointments and other business records. Specify these in the request.