English
Data and purposes
We process business accounts and login security data, customer information entered by businesses, and messages, comments, reviews and public profile information obtained through authorized LINE, Facebook, Instagram and Google connections. Actual collection depends on enabled features and permissions. Uses include customer management, summaries, follow-up tasks, complaints, reply drafts and service security.
Third-party platform data
Third-party platform data is used only to deliver authorized services. It is not sold or used for advertising or audience targeting. Social marketing tools prepare content; they do not provide platform personal data to advertising services.
Locations and AI processing
The database is stored in the Supabase Tokyo region. Application code runs on Cloudflare Workers, placed near the Tokyo region (ap-northeast-1) close to the database; static web files are served from the Cloudflare global network. Supabase provides database backups under its service. AI summaries and drafts are sent to Anthropic, located in the United States, and processed under the Anthropic Commercial Terms of Service. Demo mode uses simulated data. Partial personal-data redaction requires business review.
Encryption and access
Designated fields, including phone numbers, platform credentials and comment IDs required for private replies, are encrypted. Passwords are hashed; social commenter identifiers use keyed hashes. Display names, redacted content and summaries are not all encrypted fields. Business accounts access only their own tenant data with role-based permissions. Platform operations roles have restricted account, usage and audit permissions.
Retention and deletion
Data is retained during service. Businesses may request an export within 30 days after service termination; data is deleted after that period. Backups expire through the backup rotation cycle. Under Taiwan’s Personal Data Protection Act, requests from businesses or data subjects are processed within 30 days of receipt, with a further 30-day extension when necessary and notice to the applicant. Matched Meta callback data is deleted or de-identified during callback processing. Unmatched requests require manual verification. See the data deletion instructions.
Contact and requests
For access, correction, export or deletion, email service@proclientai.com with the business, source and scope. Do not send passwords, access tokens or unnecessary medical or legal case details.